Returns & Exchanges Information
1.1 Faulty or Incorrect Items: If the item you receive is faulty or incorrect, please accept our sincere apologies for the inconvenience. Please e-mail us at firstname.lastname@example.org within 7 days of the date of dispatch quoting your name, order number and the details of the item received. We will always do our best to solve any issue quickly and to your satisfaction. We will also refund the delivery charges upon production of a valid receipt in the case of a faulty or incorrect item.
1.2 Exchange: As soon as we receive your returned item we will process your exchange within 3 working days of receipt. You will receive an e-mail to confirm your return has been processed and your exchange shipped. If you have not received your items within 5 working days, please contact us.
1.3 Refund: As soon as we receive your returned item we will issue your refund within 3 working days of receipt. Once the refund has been processed, you will receive a confirmation email and a credit will automatically be applied to your credit card or original method of payment. Please allow a further 5-7 working days for the refund to be credited to your card or PayPal account. Delivery charges are non refundable unless the returned item is faulty or incorrect.
If you need any other help or advice during this process then we are always available on the phone, please telephone us on 01792 732151
If you have mislaid your original invoice not to worry please just include a handwritten note stating if you would prefer a refund or exchange along with your name and order number (you will find this on our order confirmation emails) and send to the below address:
Retro Rules (Returns)
Unit C4 Rainbow Business Centre