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Pug Dog Coffee Crew Travel Mug

Product Description
£9.99
Maximum quantity available reached.
Enjoy a cuppa on the go with this awesomely cool looking travel mug featuring a great image of a pug dog wearing glasses a shirt and a VIP backstage pass lanyard on the front and the Coffee Crew logo on the back, not only that but the lid also has ears! A great gift for any pug fan!
  • Ceramic double walled reusable mug with a red silicone lid
  • Capacity approx 312ml.
  • NOT suitable for Dishwasher or Microwave use
All orders received before 12pm during a working day will be dispatched the same day and any orders received after this time will be dispatched on the next working day. This excludes weekends or Bank Holidays.
2.1 Postage & Packaging Information for UK Customers
For orders being shipped within the UK, we use one of the following delivery methods depending on the value of your order.
  • Royal Mail First Class: Usually delivered 2-3 working days after your order has been dispatched.
  • Royal Mail Recorded Delivery: Usually delivered 1-2 working days after your order has been dispatched  This option provides a tracking number and proof of delivery once your parcel has been delivered. Your parcel will need signing for on arrival.
  • Royal Mail Special Delivery (Before 1pm Next Working Day) - Delivered before 1pm the next working day. This option provides a tracking number and proof of delivery once your parcel has been delivered. Your parcel will need signing for on arrival. Please note that any Special Delivery order received after the 12pm cut off time will be dispatched the next working day.
Please note, if your order is being shipped via Recorded or Special Delivery it will require a signature upon receipt from either yourself or someone else at your address. If you're out when your postman tries to deliver your mail, they will leave a 'Sorry we missed you' card at the delivery address. This card will give you the address and opening hours of your local Royal Mail delivery office, so you can then pop in and pick up your order, or you can telephone them and ask for your order to be redelivered at a more convenient time. Please note that RetroRules.co.uk does not accept responsibility for any items returned to a Royal Mail delivery office and gives no guarantees as to the duration between dispatch and delivery. This does not affect your statutory rights. If any delays are expected that are out of our control then we will email you to let you know the estimated time of delivery.
2.2 Standard Postage & Packaging Charges for UK Customers
The price you pay for Postage & Packaging is based on the value of your order, as follows:
  • For all orders between £0.01 and £49.99: £2.95 (Sent By Royal Mail First Class Post)
  • For orders between £50.00 and £99.99: FREE (Sent By Royal Mail First Class Post)
  • For orders above £100.00: FREE (Sent By Royal Mail Recorded Delivery)
All prices are valid as at the time of drafting, these prices are subject to change and will increase in line with Royal Mail price increases and the rate of inflation.
  • Please note that all postage costs will be added automatically to you cart at checkout, if you require Recorded (£3.95) or Special Delivery (£6.95) then please ensure to check the correct shipping option for your needs.
2.3 International Shipping
Below, you will find a list of countries outside of the United Kingdom that we deliver to. If your country is not on the list then we do not accept orders from or ship to your country and are unable to make any exceptions. Apologies for any inconvenience caused.
We ship to:

​Australia
Austria
Belgium
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Greenland
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Luxembourg
Malta
Monaco
Netherlands
New Zealand
Norway
Poland
Portugal
Slovakia
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
  • We have two flat rate International shipping costs with Standard Airmail being £6.95 and the Signed and Tracked service being £14.95.
  • You will also be responsible for any additional charges for customs clearance and any import duties as these costs are levied once the package reaches its destination country, Retrorules.co.uk has no way of knowing what particular customs and import charges may be in force at any time in any country and assumes no liability for the same.
  • For orders shipped outside the UK, we use Royal Mails Airmail service. We aim to deliver to European destinations within 5-7 working days and worldwide within 9-10 working days but can give no guarantees as to the date of delivery.
Retro Rules wants you to be happy so if you are not pleased with your items then we will happily offer a refund or exchange within 30 days of the date of dispatch. Please note that any returned items must be received by us before a refund or exchange is issued and that we will only accept return items in their original condition and packaging, including labels and gift bags. Return items must be fit for re-sale unless you have informed us that the item is faulty or incorrect (see section 1.1 below). Delivery charges are non refundable unless the returned item is faulty or incorrect.

 

Please follow the steps and complete the returns section on your original invoice and enclose it in your return package. Please ensure that any return items are well packed and use the returns label provided- please note that this is not a prepaid label. We do recommend that you get Proof of Postage or that you send the parcel using a delivery service that insures you for the value of the item such as Royal Mail Recorded Delivery. Please note that RetroRules.co.uk does not accept any liability for items which are lost or stolen in the mail. This does not affect your statutory rights.

 

1.1 Faulty or Incorrect Items: If the item you receive is faulty or incorrect, please accept our sincere apologies for the inconvenience. Please e-mail us at help@retrorules.co.uk within 7 days of the date of dispatch quoting your name, order number and the details of the item received. We will always do our best to solve any issue quickly and to your satisfaction. We will also refund the delivery charges upon production of a valid receipt in the case of a faulty or incorrect item.  

1.2 Exchange: As soon as we receive your returned item we will process your exchange within 3 working days of receipt. You will receive an e-mail to confirm your return has been processed and your exchange shipped.  If you have not received your items within 5 working days, please contact us.

1.3 Refund: As soon as we receive your returned item we will issue your refund within 3 working days of receipt. Once the refund has been processed, you will receive a confirmation email and a credit will automatically be applied to your credit card or original method of payment. Please allow a further 5-7 working days for the refund to be credited to your card or PayPal account. Delivery charges are non refundable unless the returned item is faulty or incorrect.

If you need any other help or advice during this process then we are always available on the phone, please telephone us on 01792 732151

If you have mislaid your original invoice not to worry please just include a handwritten note stating if you would prefer a refund or exchange along with your name and order number (you will find this on our order confirmation emails) and send to the below address:

Retro Rules (Returns)

Unit C4 Rainbow Business Centre 

Phoenix Way 

Enterprise Park

Swansea

SA7 9FP

 

 

 

 

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